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Booking credits in case of fortuitous events

Fortuitous events such as typhoons, earthquakes, strikes, epidemics and/or any force majeure, affect both the renters and us, the host/rentor; although they are neither party’s fault. In consideration of this, we cannot issue refunds on reservation payments already made except

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Initial repair and maintenance recommendations

When a property is turned over to us for management, part of what we do is conduct a thorough inventory of the items in the property and their conditions. This inventory includes the conditions of the different parts of the

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Refund policy for cancelled reservations

Whether it’s for a short-term rental or for a long-term lease, a reservation on our properties is a two-way binding agreement. Once you make a reservation with us, you bind us to make the subject property available only to you.

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How do I verify that you are a real, legitimate company?

posted by: Nimrod Flores in General, General

To verify the legitimacy of any business entity, the appropriate government authority to ask depends on what type of entity the business is. For corporations and partnerships, they are regulated by the Securities and Exchange Commission (SEC). For sole proprietorships,

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Why do you ask for my TIN on signup?

posted by: Joanne Almaden in General

For those who are not yet familiar, the TIN is our tax ID here in the Philippines. It stands for “Tax Identification Number”. Every taxpayer in the Philippines gets assigned one and only one, permanent TIN for life. This applies

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Do you have an alternative remittance channel other than cheque deposits?

posted by: Joanne Almaden in General

Starting April 2019, we now offer a much faster remittance of the rental proceeds to our client property owners. You can now receive your rental proceeds in an instant via Coins.ph without any transaction fees. This is our response to

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Why are laundry expenses not part of your 30% per booking service fees?

For the laundries in particular po, our scope is up to its handling only. This means removing the used sets and collecting them from the unit, delivering them to the laundry shop and picking them up when done, so that

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Who pays for the association dues while my property is vacant?

posted by: Joanne Almaden in General

While there is no paying tenant yet in your property, you will have to pay your association dues separately. Ideally, you may remit your payment directly to the building or subdivision admin. But if you find it more convenient, you

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What if I already have a tenant in my property?

If you already have a tenant in your property and you want us to take over, the following items apply: Our one-time setup fee will still be the same One of the frequently-asked questions by property owners inquiring with us

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Why do you collect your service fee at the beginning of the lease and not monthly?

Below is a good question from one of our clients: For yearly contracts or longer, can your service fee (one-month-equivalent rent, per year), be spread out and collected on a monthly basis (starting when the security deposit and advance rent

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