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Booking credits in case of fortuitous events

Fortuitous events such as typhoons, earthquakes, strikes, epidemics and/or any force majeure, affect both the renters and us, the host/rentor; although they are neither party’s fault. In consideration of this, we cannot issue refunds on reservation payments already made except

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Refund policy for cancelled reservations

Whether it’s for a short-term rental or for a long-term lease, a reservation on our properties is a two-way binding agreement. Once you make a reservation with us, you bind us to make the subject property available only to you.

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Why are laundry expenses not part of your 30% per booking service fees?

For the laundries in particular po, our scope is up to its handling only. This means removing the used sets and collecting them from the unit, delivering them to the laundry shop and picking them up when done, so that

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What is the coverage of your housekeeping?

Our housekeeping services covers the cleaning of the whole unit – bedrooms, balcony, living room, kitchen/dining, toilet & bath, changing of bed sheets, fresh towels, etc., Basically, this is to have the unit ready for the next renter. The expenses

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How do you manage the check in and check out?

Almost 100% of our bookings are made and confirmed online. When the guest sends his payment for reservation, we send them a reservation confirmation which is what they will have to show us (our staff) upon check in. On the

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What complimentary items do you provide short-term renters / guests with?

Just the basic items: Bathroom tissue Body soap Shampoo Bottled drinking water And of course, the usual necessities for transient renters who are usually travelers or vacationists who don’t bring with them the following items: Body towels Bed sheets Pillows

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How do you set the rates for the short term rentals?

Part of the initial things we do when accepting a unit into our management is to conduct a rental survey. It is through this that we determine the most competitive rental rate we can offer the property for. In our

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What are the inclusive services in your short-term rental operation?

For the short term rentals, we take also care of everything. This includes the following: We maintain accounts on accommodation marketplaces like Airbnb, Homeaway, and several more others, and we list the properties we manage that are available for

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Do you handle vacation rentals?

Yes, we do. When signing up for our Property Management Services, we let the unit owner specify whether he wants to rent his unit for long-term only, short-term only, or both.