Refund policy for cancelled reservations
Whether it’s for a short-term rental or for a long-term lease, a reservation on our properties is a two-way binding agreement.
Once you make a reservation with us, you bind us to make the subject property available only to you. This means we are then obliged to turn down any more offers from other interested renters. Even if we receive better offers from other interested parties, we have to decline them; even if your lease or rental period hasn’t started yet.
On the other hand, this special privilege of exclusivity that you acquire from making a reservation with us, also comes with certain obligations on your part. Should you decide to cancel your reservation, you will have caused us loss of opportunities. Those offers from other interested prospects that we have already turned down, they’re unfortunately not coming back.
To compensate for the loss of opportunity, we have the following refund policy for when you have to cancel your reservation.
- For long-term leases:
- No refund of the reservation deposit shall be made if cancellation is made 30 calendar days or less before the move-in date you have indicated in your lease application.
- 50% of the reservation deposit will be refunded if cancellation is made more than 30 calendar days before the move-in date.
- 100% of the reservation deposit will be refunded only if the cause of cancellation is attributable to us, the lessor. This includes incomplete reservation deposits that are superseded by another lessee-applicant.
- In case a refund is due, applicable transaction charges shall be on your account, except when the cause of cancellation is attributable to us, the lessor.
- For short-term rentals:
- No refund of the reservation deposit shall be made if cancellation is made less than 15 days from check-in date.
- 75% of the reservation deposit will be refunded if cancellation is made 15 days or more from check-in date.
- 100% of the reservation deposit will be refunded only if the cause of cancellation is attributable to us, the host/lessor. This includes overlapping reservations with other renters.
- In case a refund is due, applicable transaction charges for the return of the amount shall be on the account of the renter, except when the fault is on our part.