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Terms and Conditions for Short-term Rentals

Booking any of our short-term rental units means agreeing to the following terms and conditions.

  1. RESERVATION FEE

    We require a reservation fee in order to reserve the unit and make it exclusively available to the Guest during the dates booked. In general, the reservation fee we require is equivalent to the security deposit. But our marketing staff and booking managers may require a different amount on a case-to-case basis.

    In consideration of your reservation payment, PPE Inc. shall make the subject Property available exclusively to the indicated Guest(s) on the dates specified. Once the reservation payment has been made, any subsequent and conflicting booking requests from other persons will be turned down.

  2. RESERVATION CONFIRMATION

    Upon confirmation that we have successfully received your reservation payment, you will be issued an electronic document in PDF format entitled “BOOKING CONFIRMATION” which contains the pertinent details of your reservation. This electronic document serves as your proof of payment of the reservation fee. You will be required to show this document either in electronic form or in hard copy, by our personnel who will facilitate your checking in when you arrive at the Property you booked.

    The time it takes for our payment verification process depends on the payment method you used. For payments made using credit cards and Paypal, verification is almost real-time. For payments made via direct bank deposit and online transfer, it may take up to three (3) banking days.

  3. CANCELLATION OF RESERVATION

    Guests may cancel their reservation any time, subject to the following conditions:

    1. No refund of the reservation fee shall be made if cancellation is made less than 15 days from check-in date.

    2. 75% of the reservation fee will be refunded if cancellation is made 15 days or more from check-in date.

    3. In case a refund is due, applicable transaction charges for return of the amount shall be on the account of the Guest.

  4. PARTIAL PAYMENT

    Upon check-in, the reservation payment will become partial/full payment of the whole amount due including the security deposit, as appropriate.

  5. PAYMENT OF RENT AND PAYMENT HANDLING FEES

    For bookings of less than 3 months, the balance on the total amount of the rent for the entire duration booked is payable on or before check-in. Payments may be made via any of our available payment options.

    For cash payments directly handed in person to our staff, a minimal handling fee of Php500 applies. For payments made via Paypal or credit card, the amount of the applicable handling fees will depend on the actual amount of the transaction. No handling fees apply for direct deposits to any of our bank accounts.

  6. ALLOWANCE FOR UTILITIES

    The rental amount due is inclusive of homeowners’ association dues and allowance for reasonable use of utilities. Guests will not be charged extra for usage of utilities that is within the following allowances:

    1. 10kW-H per day of electricity usage

    2. 0.5 cubic meter per day of water usage

    3. Unmetered internet and Cable TV usage, if available in the unit

    Any excessive use shall be billed to the Guest at the rate of Php15.00 per kW-H for the electricity and Php9.00 per 0.1 cubic meter for the water.

  7. CHECK IN AND CHECK OUT TIME

    Regular check in time is any time between 2PM to 5PM. Regular check out time is any time between 9AM to 11AM.

    All checks in and out may be adjusted without extra charge only within the 9AM – 5PM period, to ensure travel safety of our personnel. This grace period is subject to consideration for prior or succeeding guest bookings.

    If the Guest cannot make it within the regular check in/out periods, the following additional charges will apply for each instance:

    • Php200 – For late check-in, past 5PM up to 9PM
    • Php200 – For check-out between 6AM to 8:30AM
    • Php500 – For check-in/out between 9PM to 6AM

  8. USAGE OF BUILDING AMENITIES

    Usage of the building amenities such as the swimming pool and function halls, may be subject to a separate fee from the building administration, depending on their existing policies.

  9. INDEMNITY

    Guests are expected to behave in an orderly manner during their entire stay in the unit and while within the building premises. PPE Inc. and its principals shall not be responsible for any accident, injury or illness that may happen to the Guests due to their own imprudence or negligence.

  10. UNREGISTERED GUESTS

    Persons other than the registered Guests may not stay overnight in the unit. Any other person in the unit is the sole responsibility of the registered Guests.

    Visitors are allowed but will have to stay up to 10PM only. Overnight stay of any person other than the registered occupant(s) will be charged an additional fee of Php500 per night for each undeclared person.

    Our staff/representative facilitating the check-in has the right to reject additional occupants not declared during the booking.

  11. CHANGES IN RESERVED DATES

    Changes in reserved dates of stay are allowed, subject to the availability of the unit and subject to the following charges:

    • Php500 – For changes made more than 30 days from the date of check in

    • Php1,500 – For changes made within 15 to 30 days from the date of check in

    • One night equivalent rent – For changes made less than 15 days from the date of check in

    • Forfeiture of reservation fee – For no-show on the date of check in

  12. SHORT EXTENSIONS OF STAY

    Short extension of check-out time is allowable only up to 1 hour. Extended stay for more than the allowable extension, but less than 4 hours will be charged an additional Php500. Guests who stay for more than 4 hours past the check-out time, will be charged 1 night equivalent rent.

    Extensions of stay are subject to availability of the unit and should be arranged at least 12 hours prior to the supposed check out.

  13. STANDARD AND ADDITIONAL PROVISIONS

    A set of linens and towels good for two (2) persons per booking are provided in the unit. Guests may request for additional towels and linens and actual extra usage is charged at the rate of Php100.00 per towel and Php100.00 per sheet of linen.

  14. LOSS OF PERSONAL BELONGINGS

    For the safety of the Guests and their valuables, Guests are expected to lock the entrance doors to the unit whenever necessary, such as when they are outside or asleep at night. PPE Inc. and its principals shall not be responsible for any loss of personal belongings or valuables of the Guests left in the unit .

  15. HOUSE RULES

    Our house rules may vary from unit to unit, to conform to the building’s policies. A copy of these house rules is provided in the unit for the Guests’ information. These house rules are guidelines for the convenient, comfortable and hassle-free stay of the Guests and Guests are expected to follow them.

    Penalties and charges are imposed in case of violations of the house rules.

  16. SECURITY DEPOSIT

    We require a security deposit to cover for any damage to the unit, caused by misuse or gross negligence of the Guests. Any additional charges applicable may also be charged against the security deposit, e.g. excess electricity usage, lock-out fee, additional cleaning fee (if requested).

    Ordinary wear and tear and damages that are clearly not the fault of the Guest are not chargeable against the security deposit.

    Upon check out, the security deposit will be returned to the Guest, less any applicable charges. If there are no applicable charges, the whole amount of the security deposit will be returned. However, if the security deposit is insufficient to cover all applicable charges, the guest will be billed for the excess amount.

    Security deposits made directly to any of our bank accounts during non-banking days and on days immediately preceding non-banking days, will only be available for return when at least one banking day has passed since the deposit was made and the transaction has been successfully verified.

  17. FORTUITOUS EVENTS

    Fortuitous events such as typhoons, earthquakes, or any force majeure that prevents Guests from staying in the unit, do not warrant the issuance of refunds. But the rent already paid may be used by Guests on some later date.